Question about a Shield or order.
[email protected]Order changes, address corrections, missing packages, exchanges, return shipping labels. Include your order number.
Something has gone wrong.
[email protected]Battery failure, heating element issues, housing cracks not caused by impact, anything in the 2-year warranty envelope. Photo + order number speeds the claim.
Used the Shield somewhere we should know about.
[email protected]Tell us where you went, what conditions you faced, how the Shield performed. We compile field reports quarterly; they directly inform the next product version. Real photos and weather notes are gold.
Need cartridges or accessories.
[email protected]The shop has cartridges, USB-C cables, and replacement carry pouches. If you don't see what you need, email and we'll check the warehouse.
Press, editorial, samples.
[email protected]Publication, deadline, the angle. Quotes within 48 hours; field-photography in high resolution same-day.
Outfitter, outdoor retailer, or guide service.
[email protected]We work with a small number of outdoor retailers and guide services. Send your shop or operation details — we'll respond.
Halt Outdoors
218 W Main Street, Suite 4
Bozeman, MT 59715
United States
Office hours by appointment only — Bozeman is busier in the summer than in winter. Email first.
A note on phone calls: we don't run a customer service phone line. Email keeps a written record of every conversation — useful for tracing warranty claims and shipment problems. Most issues are resolved within 24 hours of the first email.